PRODUCT & FORMULAS
Which GOLDWAVE product should I choose?
Which GOLDWAVE product should I choose?
(VERSATILE) Paste: Best for balanced control, natural texture, and a touchable matte finish. Ideal for daily, restyclable styles.
(LOCKED-IN) Clay: Best for strong grip, structure, and daily oil control with a dry finish. Perfect for thick, coarse, or stubborn hair.
(OCEANIC) Sea Salt Spray: Best for instant volume, grit, and pre-styling texture. Use it alone for a breezy finish or underneath Paste/Clay as a foundation.
The difference between Paste and Clay?
The difference between Paste and Clay?
Paste offers flexible control and natural movement, you can restyle it throughout the day.
Clay provides a firmer, drier hold designed to lock stubborn, dense, or humidity-sensitive hair into place.
Do I need all three products?
Do I need all three products?
Not necessarily, but they work best as a routine. Using OCEANIC Spray as a pre-styler builds volume and grip, allowing you to use less Paste or Clay while achieving maximum hold.
Is GOLDWAVE only for Asian hair?
Is GOLDWAVE only for Asian hair?
No. GOLDWAVE is engineered for anyone who demands reliable control and volume, especially those dealing with thick, coarse, straight, flat, or humidity-sensitive hair. We define hair by its behavior and structure, not ethnicity.
Are your products natural or chemical-free?
Are your products natural or chemical-free?
We avoid vague marketing buzzwords. Everything in nature, including water, natural clays, and plant oils, is chemically structured. Our formulas blend high-performance botanicals (like Argan, Jojoba, and Shea) with safe, proven cosmetic ingredients to ensure product stability, efficacy, and safety.
HOW TO USE
How much product should I use?
How much product should I use?
For Paste or Clay, scoop a fingertip-sized amount, rub thoroughly between your palms until transparent, and apply evenly from roots to ends.
For Sea Salt Spray, mist 3–5 times onto damp hair before blow-drying. Over-applying any product can weigh hair down.
Should I apply Paste or Clay to wet or dry hair?
Should I apply Paste or Clay to wet or dry hair?
Dry Hair: Delivers maximum hold, structure, and a true matte finish.
Damp Hair (Recommend PASTE!): Provides lighter control, easier distribution, and a subtle natural shine once dry.
Do I really need to use a blow-dryer?
Do I really need to use a blow-dryer?
While not mandatory, a blow-dryer is the secret to professional results. The dryer builds the volume, direction, and shape; GOLDWAVE styling products lock that structure in place.
Will GOLDWAVE hold up in humid weather?
Will GOLDWAVE hold up in humid weather?
Yes. Our formulas are developed and tested in Hawaii’s high-humidity climate. For maximum humidity resistance, layer (OCEANIC) Spray on damp hair, blow-dry into shape, and finish with (LOCKED-IN) Clay.
SHIPPING & DELIVERY
Where does GOLDWAVE ship?
Where does GOLDWAVE ship?
We ship to all eligible U.S. addresses (including Hawaii and Alaska) and select international destinations shown at checkout on goldwave.us.
How long does processing and shipping take?
How long does processing and shipping take?
Processing: 1–3 business days (excluding weekends and U.S. holidays).
Transit Time: Standard shipping typically takes 3–7 business days depending on your location. Tracking information is emailed as soon as your label is generated.
What if tracking says "Delivered" but I can't find my package?
What if tracking says "Delivered" but I can't find my package?
Please wait 24 hours after the scan, as carriers sometimes mark packages delivered prematurely. Check around your mailbox, parcel locker, and with neighbors. If it remains missing after 24 hours, contact us at admin@goldwave.us within 7 days of the delivery scan.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Email us immediately at admin@goldwave.us with your Order Number and corrected address. We will do our best to update it, but address changes cannot be guaranteed once fulfillment begins.
ORDERS & PAYMENTS
Can I edit or cancel my order?
Can I edit or cancel my order?
Because our fulfillment system processes orders quickly, we can only accommodate cancellation or modification requests submitted shortly after purchase. Email admin@goldwave.us as soon as possible.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and shopPay at checkout.
Can I stack multiple discount codes?
Can I stack multiple discount codes?
Unless explicitly stated during a special promotion, only one discount code can be applied per order.
Do you offer wholesale or bulk purchasing for barbershops?
Do you offer wholesale or bulk purchasing for barbershops?
Yes. We partner with select barbershops, salons, and retailers. Email admin@goldwave.us with the subject line *"Barber & Wholesale Inquiry"* along with your business details to apply.
RETURNS & GUARANTEE
Can I edit or cancel my order?
Can I edit or cancel my order?
Because our fulfillment system processes orders quickly, we can only accommodate cancellation or modification requests submitted shortly after purchase. Email admin@goldwave.us as soon as possible.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and shopPay at checkout.
Can I stack multiple discount codes?
Can I stack multiple discount codes?
Unless explicitly stated during a special promotion, only one discount code can be applied per order.
Do you offer wholesale or bulk purchasing for barbershops?
Do you offer wholesale or bulk purchasing for barbershops?
Yes. We partner with select barbershops, salons, and retailers. Email admin@goldwave.us with the subject line *"Barber & Wholesale Inquiry"* along with your business details to apply.
CONTACT US
How can I get in touch with customer care?
How can I get in touch with customer care?
Email: admin@goldwave.us
Hours: Monday – Friday, 9:00 AM – 5:00 PM HST (excluding U.S. holidays).
Response Target: Within 1–2 business days.
Official Mailing Address
GOLD WAVE HAIR & CO LLC
99-115 Aiea Heights Dr #204 Aiea, HI 96701, United States