SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with GOLDWAVE. We work to get every order packed carefully and on its way as quickly as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During product launches, pre-orders, promotions, or periods of high order volume, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

SHIPPING RATES

Standard U.S. shipping is available for a flat rate of $5.99 per order, unless otherwise stated at checkout.

Any promotional or free-shipping offer will be shown at checkout before payment is completed.

DELIVERY ESTIMATES

Once your order has been shipped, delivery typically takes approximately:

U.S. Orders: 3–8 business days

Delivery times are estimates only and may vary depending on destination, carrier conditions, weather, holidays, or other circumstances outside our control.

A shipping confirmation email with tracking information will be sent once your order is on the way.

PRE-ORDERS

If your order includes a pre-order item, the estimated shipping timeframe will be displayed on the product page or communicated during checkout.

Pre-order items are not ready for immediate shipment.

If an order contains both available and pre-order products, the order may be held and shipped together once all items are available unless otherwise stated.

Estimated pre-order shipping dates may change due to production, transportation, customs, or other operational delays. If a significant delay occurs, we will provide an update whenever possible.

TRACKING

Once your shipping label has been created, you will receive an email containing your tracking number.

Please allow up to 24–48 hours for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

GOLDWAVE is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery, or refusal of delivery, additional shipping charges may apply before the package can be resent.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery window, please contact us and we will help you review the shipment.

If tracking shows the package as delivered but you cannot locate it, we recommend:

• Checking around the delivery location and with other members of your household.
• Checking with neighbors, your building office, or mailroom.
• Allowing up to 24 hours, as some carriers may mark packages delivered shortly before final delivery.

If the package is still missing, contact us at aloha@goldwave.us

 with your order number.

We will review each case individually and assist with the carrier when appropriate.

DAMAGED ORDERS

Every order is packed with care. If your package arrives damaged or a product has leaked, broken, or been damaged during transit, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the shipping package, if applicable

This allows us to investigate the issue and determine the appropriate solution.

SHIPPING DELAYS

Once a package has been transferred to the shipping carrier, certain delays may be outside GOLDWAVE's control.

These may include severe weather, carrier disruptions, holiday volume, transportation delays, customs issues, or other unforeseen circumstances.

We appreciate your patience when these situations occur.

INTERNATIONAL SHIPPING

At this time, GOLDWAVE primarily ships within the United States.

If international shipping becomes available, eligible destinations, rates, duties, taxes, and delivery estimates will be displayed at checkout.

Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their destination country unless otherwise stated.

ORDER QUESTIONS

Need help with an order?

Contact us at:

aloha@goldwave.us

Please include your order number whenever possible so we can assist you faster.